Deliveries and returns

1. Shipment of your order

At [Your Shop Name] , we know that wine is a precious product. That's why we use high-performance, shock-resistant packaging specifically designed for transporting glass and liquids.

• Preparation: Your order is shipped within 24 to 48 hours (business days).

• Delivery methods: Home delivery or to a collection point via our logistics partners (Colissimo, Chronopost, UPS).

• Tracking: As soon as your order is shipped, you will receive a tracking link by email to track your package in real time.

• Protection of minors: By checking the order confirmation box, you certify that you are of legal age. The carrier reserves the right to request identification upon delivery.

2. Shipping costs

• Metropolitan France: Flat rate of [X,XX] € .

• Special offer: Free delivery on orders over [XX] € .

3. Breakage and Disputes

Despite all our precautions, if you notice any breakage or anomaly upon arrival:

1. Refuse the package if it shows signs of liquid or makes sounds of breaking glass.

2. Take a picture of the damaged package.

3. Contact our customer service within 48 hours at the following address: [Your Email] . We will resend your products immediately at our expense.

4. Right of withdrawal and returns

Have you changed your mind? You have 14 days after receipt to return your items to us.

• Product condition: To be accepted, tubes or bottles must be sealed, unopened , and in their original packaging. Any opened product cannot be refunded for hygiene and food safety reasons.

• Procedure: Contact us by email to obtain your return label.

• Costs: Return shipping costs are your responsibility, unless the return is due to an error on our part.

Excessive alcohol consumption is dangerous for your health; consume in moderation.